Success Stories





Stories about our clients (not their real names)

Carrie - (as told by her counselor) Carrie, who was 8 years old, was initially brought into counseling services on September 1, 2010 after overhearing her father violently abuse her mother. The mother reported that this was the first incident of violence and it all began because her husband was drunk (which was very common for him in the recent months) and became angry about something. He decided he wanted to leave the house but was unable to find his car keys, although she didn't know where they were either. The child heard all of this but apparently did not see the fight take place. After her father attacked her mother, she and her mother and her little sister ran barefoot in the middle of the night across the pasture to a neighbor's house to get away. The child witnessed the bruising and marks on her mother and described them as "purple marks on her mom's neck". Her father is incarcerated at this time due to this charge and other charges that were on his record. He is not scheduled to be released from prison until the end of 2012. Carrie first started play therapy on September 1, 2010 when her mother first brought her in for counseling. Her services were discontinued after a couple of appointments but then her mother brought her back in for counseling because of some of her behaviors and the feeling that she was still suffering from the trauma of the incident between her parents. So Carrie started back into play therapy on April 25, 2011. In her first session, we started by trying to build a relationship where the child felt she was able to trust me and understand that I would be here for her and would be a consistent person in her life. In her second session, she introduced some play that would eventually become very repetitive. This was her way of working through her trauma. She would paint pictures of her family in their "new house" and she would always paint her dad first, then her mother and then her and her sister last. This painting took place almost every session after this and this was very important for Carrie because she would take this picture with her and talk about giving it to her father when he got out of jail. Another repetitive play that took place in our sessions was what she liked to call "the drunk lady". She would get dressed up like a police officer with her police hat and jacket, and she would get her walky talky, fire extinguisher, handcuffs and key. This play activity would always start with her serving me alcohol and telling me to drink the "alcohol" and act "crazy". She defined "acting crazy" for me and I was able to play this role with her, acting as if I didn't know what I was doing and I didn't know where I was, and I couldn't find my keys (notice this is what took place with her father on the night of abuse). This was always followed with encouraging statements from Carrie telling me I was doing a good job. After this scene was acted out, she would take me to jail and lock me up. She would write my name on the chalk board and leave me there by myself. Sometimes, Carrie would decide that she was going to be the drunk person and she wanted me to arrest her and put her in jail, but she would either escape, or have some sort of weapon to fight with me. It was very importand for Carrie to be in control of this situation in her play. In our second to last session, after we had played out this repetitive play around 7-8 times, the child changed our play a little bit. After I had been the "drunk lady" and was locked up, she came in with a doctor's kit trying to figure out what was wrong with me and wanting to help me to feel better. This was a significant change in her therapy. She was trying to be nurturing. In our final appointment, we played out "the drunk lady" and then the child at the end of our session, decided that she wanted to be locked up with me and handcuffed to me. We were in jail together. The child finished our play time by putting me in handcuffs and stated the reason was "so that I know you will always be here". To me this signified that I had been a consistent person in her life over the last few months. She know I would always be here and she knew that our time would be reliable and predictable and that she had control over our play time togehter. It was very important for the child to kow I would still be here, even though her play therapy was terminating. In play therapy it is very important for the child to have control over their trauma, because while the incident is taking place, they have no control at all. This play therapy provided Carrie with the opportunity to play out the trauma in a safe environment, where she could control the situation and process it in a manageable and safe way, with someone she was able to trust.

Jason - (Case Manager success story) As one of Twin City Mission's Youth & Family Services STAR Counselors I have several success stories but this one I wanted to share; About a year and a half ago I was asked to visit with a high school sophomore in one of the outter county schools. There was concern of depression and possible suicidal tendencies. I was introduced to this great kid! He came to our country as a 3-month old infant and has been here ever since. Over the next several months we found that his depression stemmed from an inability to 'fit in'. Even though he was raised here, he couldn't take Driver's Education with his friends or hold a summer job with a social security number. One of his biggest fears was that he would have to resort to illegal activities to be able to support himself in the future. He very much wants to belong and as aspirations of joining the Navy or Marines. We visited on a weekly basis and discussed other options for his future. I contacted immigration and printed out documents that we completed together as Navy & Marine recruiters on his behalf. He has been working on local ranches and saving his money so that he can pay the fees required to start the process that will allow him to stay in our country. The recruiters have agreed to help where possible. I check with him occasionally and find a great kid with a huge smile, still very excited about getting to become a U.S. citizen. Copies of the paperwork have been provided to the school counselors so that they can help keep him on track as well.


Randy & Susan - (told by their Case Manager) Randy & Susan came to Twin City Mission's Bridge homeless shelter in 2009 after losing their housing in Houston. The couple moved to Houston from Louisiana after Hurricane Katrina. While in Houston Susan was able to find temporary work but Randy wasn't. Susan's income couldn't sustain the couple's living expenses so they decided to start fresh and moved to the Bryan/College Station area. While at the homeless shelter, they both took advantages of the opportunities and services offered, and applied for the Supportive Housing Program. When Randy and Susan began SHP in October of '09, Randy was working part time through Experience Works (a federal training program for seniors) at a local non-profit agency and they received a rental subsidy from the Housing Choice Voucher program. Since their move to the Brazos Valley, Susan has struggled to find steady employment with full-time hours and is currently working in the deli department of a local grocery store. She continues to request additional hours and is still looking for better employment opportunities. Randy held two part time jobs until his Experience Works program ended, at which time he was hired on full-time by that same non-profit agency. His duties consist of assisting the general public on a daily basis and maintaining the agency's switchboard. During his time with Experience Works, Randy attended computer classes offered by the Blinn College Workforce Education Program. The couple's income has increased to an amount where they are no longer eligible for a rental subsidy from the Housing Choice Voucher Program. Their TCM Case Manager has been assisting with making the adjustments in their budgets for upcoming expenses such as paying their full amount of rent and transportation needs. Since being accepted into the Supportive Housing Program, Susan has been reconnected with her daughter, and the couple has even acquired a family pet cat, named Boots. The Twin City Mission Supportive Housing Program has assisted the couple with medical expenses like eye and dental care, renewing Susan's Texas state driver's license and helping Susan complete the assessment test for admission into Blinn Jr. College. Randy and Susan are interested in eventual home ownership some day and have submitted an application with Habitat for Humanity. They are set to complete the Twin City Mission Supportive Housing Program in October of 2011. With the help, guidance and direction from the Housing Program, Randy and Susan have established a stable foundation on which to continue to build their future.

Edward - (told by his Case Manager) In January of 2008, at the age of 83, Edward arrived at the shelter after the rental house in which he was living had become uninhabitable due to flood damage. I became acquainted with him during his stay at the shelter. We spoke about Twin City Mission's Supportive Housing Program and how it might benefit Edward in maintaining permanent housing and stability when the time came for him to exit the shelter. Edward applied and was approved for the program. With the completion of repairs to his rental house he was able to check out of the shelter in March. Soon after, Edward became concerned about whether he was being taken advantage of regarding his lease on the house. He presented a renewal lease to me that he had been asked to sign, parts of which the landlord had not filled in. I suggested that Edward ask to see his original lease and inquire about the information missing from the renewal. He said he did not recall signing a lease when he first moved in. Edward was generally concerned that decisions for his well being were being made without his input between his landlord and a family member who had been corresponding with each other. He decided that he would move and during one of our home visits he showed me some information on the Crestview senior apartment community. I contacted Crestview who explained the process of applying for an apartment and assisted Edward with completing the application. In the weeks that followed, he and I kept in touch regularly with Crestview staff to stay updated on the status of his application. One day, in November of 2008, Edward came to my office excited that he would be touring an apartment at Crestview later that morning. Four days later he told me the good news that he would be able to move as soon as he was ready, although he would wait to do so until December so that he could save up enough money and find help moving his belongings. Edward moved in early December and began settling into his new home. Given his limited income, he was happy to find that he would be paying nearly $200 less per month for rent and would also be able to utilize amenities such as Crestview's trolley service, if needed, for transportation to places such as the grocery store and doctors' appointments. Edward would also benefit from a safer living environment in which the maintenance and security of his home would be taken care of by professionals on staff. Since entering the Supportive Housing Program and even now he often speaks of his gratitude toward Twin City Mission for all the assistance provided during his time of need and for helping him find a better living environment. Edward frequently expresses his eagerness to do something in return. When he found out about the newly constructed shelter he was eager to take a tour which we did in August of last year. Edward was impressed and very pleased that such a facility had come to pass and would serve in helping so many in need. He continues to stay active in his 80s, from fishing on the Brazos River to his interests as an avid writer, hoping one day to complete and publish a novel.

Tony - Tony is a 17 year old student with a heart warming story to share. His mother passed away about 6 months ago and he stayed, living in his mother's house by himself, working every day after school and on weekends in order to pay bills, all the while, continuing to attend and perform well in school. The school's Vice Principal called one of the Twin City Mission Youth & Family Services Program counselors because Tony began to struggle with stress from all his new responsibilities. The counselor began working with Tony within a week. She noted that he was very much in survival mode and had not had time, or allowed himself time, to begin to grieve the loss of his mother. She also noted that his basic needs either were not being met or barely being met. By coordinating with the school counselor, Vice Principal, a couple of area churches and other agencies, Tony's basic needs were met. People stepped forward and donated large amounts of nutritious food, paid utility bills until alternate housing was arranged and provided clothing. In addition, the school counselor has been speaking with and making arrangements for Tony to visit with a college advisor and helping him complete financial aid forms. It was amazing to see how God just put all the pieces together so quickly and met Tony's needs. The counselor met with Tony last week and was excited because Tony had moved dramatically away from being in survival mode. He has moved in with relatives and for the 1st time in their counseling relationship our counselor was able to witness Tony grieve for his mom. While grief is a very emotional and painful process, it is vital to healing and moving forward in a healthy manner. Without the stress of trying to keep up the house, maintain good grades and pursue college opportunities, Tony was able to just be Tony. Escaping survival mode enabled him to grieve, begin the healing process and to move forward.

Mike – Mike came to the Bridge shelter in 2005. He had previously been living in Houston, resting his head under the freeway for many months. When he ventured to Bryan to the homeless shelter, he slept outside in empty fields. He had been homeless off and on for about 20 years. Mike was born with a seizure syndrome, a debilitating illness often not controlled by his medication. He lived on $400 a month from a SSD check. In 2006, the dorm at Twin City Mission that Mike lived in burned down. He was devastated. Mike was tired of living shelter to shelter. He filled out an application for the Transitions Housing Program and became one of its first clients. He met with a landlord and signed a lease for an apartment. It had been many years since Mike had lived in his own place. He was very proud of it, collecting odds and ends to decorate, often going through the trash that other residents had thrown away. He had mirrors along the walls, dressers and chairs and a collection of mugs. He even picked up broken toys that children had discarded and proudly placed them in the front room. One of the first things Mike’s Case Manager helped him with to become independent was go to the Social Security office. After he met with his representative, she put in an immediate increase of his SSD benefits. His income increased from $400 a month to $600. Then he went to the HUD office and applied. (He was accepted and received his coupon 3 months later) He also applied for and received food stamps. Maybe you’ve seen him walking; to the grocery store, carrying his wash blocks away to the laundry mat. He walks to his doctor appointments, and to the pharmacy to pick up all his many medications. He has attended every quarterly meeting, every home visit. He participated in all Housing activities, often winning prizes at the meetings; a BBQ set, a DVD player. When it was time to leave the Transitions Housing Program because his HUD voucher was approved, he said “Twin City Mission has been good to me; this program and my case manager have helped me a lot. Look at what I have now…an apartment, things. I have friends that come over and we eat and watch movies. I never want to go back to living in a shelter or sleeping outside.” Mike became a Supportive Housing Program client when he received HUD. A new case manager goes to his home for visits. He often does not need anything, just socialization with another human being. Mike has recently brought a homeless friend of his from Milam County to the Bridge shelter. She is doing well and has recently filled out an application for Housing. It seems Mike’s successful transition from homeless to housing has also affected his homeless friends.


Cecila – In January of 2008, our Youth and Family Services Program received a phone call from a distraught mother, at one of the local hospitals with her 15 year old daughter, Cecila. Her daughter had been drugged and raped by several men. She was lucky to be alive, in fact, at one point medical personal thought she didn’t make it. The police found her unconscious and when they took her to the emergency room, she had to have her stomach pumped. When Cecila came in to visit one of the YFS counselors, she refused to talk. She had no trust and demonstrated suicidal tendencies. Before one particular session, the counselor decided to use the “feelings wheel” because Cecila kept her emotions inside and it would make her feel so much better to let every feeling out. The counselor took out the wheel and asked Cecila to set a marker on the word that expressed how she felt after being raped. She put a marker on almost every word on the chart. They went over every word in detail, one by one, and she gradually fell apart emotionally. They then focused on activities such as journaling, and playing her guitar to express her emotions. She now realizes that being raped was not her fault. And that she must continue to slowly heal. Cecila met with her counselor again, recently, and told her she was feeling good because she had separated from her previous friendship circle. She went on to say that she wants to focus on herself and that being in a relationship required her to think about the other person and that was too much work for her right now. The counselor noted how amazing this was since Cecila’s past history demonstrates a tendency for her to jump from one relationship to the next, and now she realizes it is ok to be alone and that she can satisfy her own needs. Cecila also admitted to enjoying getting involved in other people’s conflicts. She steps into fights at school and at home and tries to be the mediator and it gets to the point to where she is the one getting in trouble. Her counselor outlined the four personality types and after reading the peaceful phlegmatic, Cecila’s face dropped. She was amazed to learn that her personality desires keeping peace, and having no conflict. She felt like she gained respect and sense or worth by being the peace maker. Her main focus now is for people to respect and like her and she did not realize it was a part of her personality. She feels like she can improve if she keeps her focus on her own problems instead of trying to solve other people’s drama. Cecila said she now has a future and that nothing is going to get in her way.

Anna – The summer before entering 9th grade, Anna was referred by Juvenile Court to Twin City Mission’s Youth and Family Services Program for the Anger Awareness course. The course required three class sessions to complete the material and receive a certificate. While YFS counselors are able to learn a little bit about the clients who participate in the classes, they don’t get to know them extensively. So, Anna completed the course, received her certificate, and her file was closed. A few months into the school year, the same counselor received a referral from this young lady’s school counselor explaining that the student had requested STAR (Services-To-At-Risk Youth and their families) counseling because she needed help controlling her anger. The YFS counselor began meeting with Anna once a week at her school for about an hour a session. Anna opened up immediately and shared that she felt she had trouble controlling her anger at school. Over the next few sessions, they talked about her anger, when she was most angry, what triggered her angry reactions, what tools she used to calm herself down, and other issues related to her angry behavior. Early on, they discussed short-term approaches to help her see some improvement immediately, such as having a signal for her teachers, taking five minutes in the hall, having a stress ball, talking with the school counselor, and so forth. After a few sessions they noticed a trend in her angry behavior…it only occurred at school. At that point Anna and her YFS counselor began to explore similarities and differences between the school and home environment. It was when they completed a GENOGRAM and talked extensively about her family that it became clear that this young lady felt she did not have a quality relationship with her mom. She expressed a desire to be able to just sit and talk with her mom, for her mom not to yell at her everyday, and to feel like she did some things right and not everything wrong. Anna expressed a desire to be disciplined and for her mom to show her some attention. Anna felt resentment and anger at her mom, but was unable to express that at home, so she let all of her anger out at school. The counselor then set up an appointment with Anna and her mother. Before that first family session, Anna began reporting improvements in her ability to control her anger at school. I appeared that just having an understanding of what was going on within her helped. Anna and her counselor both shared with mom what insights they had gained through their discussions in counseling. The counselor then taught them a technique she uses frequently with children and their parents called reflective listening. By the end of the session, Anna had had an opportunity to calmly, and safely, tell her mother what she was feeling and what she was wanting from her. She wanted to be able to talk with her mom, she wanted her mom to be proud of her and not yell at her all the time, she wanted her mom to teach her things and not just get mad at her, and she wanted to be connected with her mom. Anna’s mom was very receptive and even began to cry when she heard what her daughter was expressing. Mom also had an opportunity to explain why she believed she behaved the way she did, as well as her concerns over protecting her daughter and making sure she could meet all the family’s needs. Anna and her mom talked about working together to help the family and ways they could build a stronger relationship. Part of the method employed by the counselor is a process called reflective listening with the participants and ask them what they liked about it, what they did not like, how this type of conversation is similar or different from the type of conversation they have outside the counseling setting. The clients are then encouraged to take this technique home with them and practice using it because they have already seen its effectiveness. The counselor met with Anna and her mom for several weeks after that, mostly by phone. After that mother-daughter session, they both began to report improvements in their relationship, and Anna’s behavior at school improved dramatically. A few months after closing Anna’s file, the counselor followed up with the family. Anna’s mom reported that they were still doing well and Anna was doing well at school. She expressed gratitude for the counseling they received through STAR and even requested referrals for other services to continue helping their family.

Maria – 16-year-old Maria was referred to Twin City Mission’s Youth and Family Services STAR Program by MHMR for family conflict issues. Contributing factors include severe family conflict and suicidal thoughts, gestures, and attempts. The YFS counselor met with Maria and her family at their home to complete the required paperwork to initiate STAR services. The home was beautiful, and Maria’s room was every child’s dream, designed and decorated just at Maria wanted. Both of her parents were in the home and work hard to provide for their children. They were at a complete loss as to why their Maria wanted to harm herself. Maria described her home as a beautiful prison. Within days of the initial contact, the counselor found herself talking with a police officer, directing him to take Maria to the emergency room. She had taken many pills and was threatening to stab herself with a knife. The counselor met the parents at the E.R., they were angry and bewildered; Maria was angry and disoriented. She didn’t want any of her family members near her and wouldn’t allow them to accompany her into the exam room, but she wanted her counselor with her. After the doctor and MHMR caseworker completed their assessments, they determined Maria needed hospitalization. Tired, upset and visibly shaken, Maria’s parents got the news and a reminder from the YFS counselor that their daughter was safe and getting help. Mom and dad were sent home to get a small bag of clothes while the counselor sat with her until she fell asleep. During their talk, the counselor learned that Maria had a boyfriend that her parents thought was unsuitable, she felt isolated and lonely in her beautiful home, and used her room as an escape from the conflict generated by her feelings for her boyfriend. She said she had hid all the pills she could find and planned to take them all at once. After she fell asleep, the counselor reported the disclosure. Throughout the night the counselor checked on Maria, to make sure she was sleeping and remained safe. The following morning a female jailer showed up to transport Maria to the Austin State Hospital (ASH). The jailer carried a set of shackles, a measure of policy to ensure clients don’t harm themselves or the transport officer. The counselor was able to visit with Maria, explaining the shackles and the transportation process; Maria cried quietly. Maria was placed in the backseat of the transport car, the shackles made it difficult for her to move, what with the long chain running between her waist and feet, wrists and ankles, secured to a waist belt that would clank with her every move. Her parents arrived in time to say good-bye and everyone cried. While she was at ASH, the counselor kept her parents updated with information they needed from the hospital. Upon her release, the counselor resumed services, helping the parents regain a sense of parental control and Maria rebuild her life. For the rest of that summer Maria worked hard, met with her counselor regularly, and began getting excited about returning to school. She also began to notice other young men and said she was tired of all the arguing. Her case was closed right after school began. The counselor’s final entry stated it wasn’t what was showing that was dangerous, it was what was hidden; the hidden problems, the loneliness, isolation, and feelings of low self-worth could have cost her client her life. Crisis intervention helped her see she has a life worth living, parents who love her and whom she loves, traditions are important, and a measure of control over her own life.

Becky - Becky entered Phoebes Home last year, right before the holidays. She had left a bad and abusive marriage, with 4 children. She applied for a divorce through Legal Aid. When she was accepted into the Transitions Program a few months later, she came in with no income, a broken down car and the clothes on her and her kid's back. She had been let go from her previous employer as a manager of a local restaurant because of the domestic violence she had endured. Sadly enough, employers and the community often can 'look down' on domestic violence victims. The family picked a nice house in the community. It has a backyard for the kids and is across the street from a local public park. When the landlord met her and her family, he saw how much in need the kids were and gave them bunk beds and a puppy. Later, he also gave the family his old washer and dryer when his wife bought new ones. Their house was becoming a home. Becky put in her application at a day care center to get care for her 2 younger children and hopefully get a job. She was hired and became a lead day care teacher. Her 2 older children were enrolled in public schools. Life began again for Becky and her children. After a few weeks, the children and their mom realized how much they missed the other families at Phoebes Home, so they set up a home bible study group at their house. Several families continue to meet. After 6 months of employment at the day care center. Becky was ready to find a better paying job as a manager of a restaurant. She applied at one and was hired immediately. She began training that week. This new job was just the ego boost that Becky needed. "I am ready to go to college," she told her case manager, "I need a degree so that when this program is over, me and the kids can have a better life." Becky applied to Blinn College and was accepted. Transitions supplied Becky with the money she needed for a college test and some school supplies. She enrolled in Summer I and Summer II classes and recently began the Fall semester. Becky wants to become a nurse. August was Becky's one year mark in the Transitions Program. It was time for her recertification for the final year. With Becky's new income, she now pays a portion of her rent and her utilities. She goes to Blinn College during the day and works afternoons. She and her children are on their way to a better life.